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CS Elements

Travel Site

COMMON QUESTIONS

COMMON QUESTIONS

I want to plan a trip with CS Elements Travel. Where do I start?

Whether you call our office or fill out our online Travel Survey, we will first gather all information for your trip including dates, destination, the type of trip you need, etc. Your information will be entered into our system and you will then be paired with a travel advisor based on the type of trip you are planning. You can expect a call or email from an advisor within 24-48 hours within your first initial contact.

What type of information does my travel advisor gather in order to plan  my trip?

Our travel advisors aren't just planning your trip based on your dates and location, but want to know more about you and your personality and the purpose of your trip! It's important for your advisor to understand what type of trip you are taking so that they can pair you with the right accommodations. For example, if you are wanting to plan an all-inclusive trip in the Caribbean your travel advisor might ask you some questions such as:

  • "Are you beach people or pool people?"
  • "Do you want a lively resort or a quiet resort? "
  • "Are you interested in doing excursions?"
  • "Are you celebrating anything special?"
  • "What is the most important thing for you to gain out of this trip?"
  • "What room category type interests  you?"
  • "Are there any food allergies/accommodations we need to plan for you for your stay?"
  • "Are you bringing infants/children? If so, will you be needing accommodations such as cribs, etc.?"

It's really important for your advisors to gather as much information as they can so that they can plan, customize, and personalize your ideal trip/vacation to have the best outcome.

Can your agency book my airline flights alone?

We typically do not book flights alone, however, if you call our office at (219) 252-4228, we can connect you with an advisor. Please note that your advisor will charge a planning fee up to their discretion.

If I am on my trip and I am having issues with my flight (changes, cancellations, etc.), will my advisor help me with that?

Yes! Booking through a travel advisor gives you peace of mind if anything happens with your flights. We will be on the phone for you making new flight arrangements as needed.

Do I really need to purchase travel insurance for my trip?

Travel Insurance is not a requirement, however, we highly recommend it for your travel, no matter how big or small the trip is. We work with companies that cover expenses such as lost luggage, medical coverage, and any other mishaps that could potentially happen while traveling abroad. Your travel advisor can go in more depth with your insurance options.

I want to plan a trip to a destination I've never been. Will my advisor guide me on country entry requirements (i.e, COVID documentation)?

Yes! Since the COVID-19 pandemic of 2020 and thereafter, our advisors have been on top of being in "the know" on each country's guidelines and regulations when it comes to international entry. Your advisor will provide all required information for your location.

 

We’re so glad you’re here. We love travel and are so excited to help plan your trip. No matter the reason, no matter the destination; our team is here to provide concierge level services to help you have the best experience possible both on and before you’re trip.

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We’re so glad you’re here. We love travel and are so excited to help plan your trip. No matter the reason, no matter the destination; our team is here to provide concierge level services to help you have the best experience possible both on and before you’re trip.

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  • McKenzie M.

    Tyler is the best!!! he made booking our honeymoon a breeze! never a complaint or acted annoyed even after all the questions my hubby asked😂 he made traveling to the Dominican Republic such a dream, and pointed us to such a beautiful resort! he had a ton options from us to pick from and within our budget. we don’t want to go on another trip without Tyler!

  • Angie L.

    Tyler is the best!! He is very knowledgeable and has so many contacts and resources to make sure you are able to travel safety. We had a big travel concern regarding our passport, but when I messaged Tyler about it, he jumped right on it. He contacted numerous people and kept me up to date multiple times throughout the day letting me know what he had found out, and within that day our problem was solved. He was also on top of things regarding all of the covid restrictions and regulations. I will definitely be using Tyler’s company for my future vacations! I highly highly recommend!

  • Lauren F.

    Tyler is very knowledgeable and made sure our trip went as planned. We all had a great time! Highly recommend 👍

  • Haley M.

    Tyler helped to plan an amazing trip for my niece and I! I was not easy to work with but he was patient and so helpful. He always responded quickly and always had the answers I was looking for. He went above and beyond to ensure we were getting the best for our money. Can’t thank him enough for all his help. Will continue to forever use Tyler and CS Elements Travel for all my travel needs.

  • Krystin D.

    CS Elements Travel booked my boyfriend and mines very first cruise for our first official vacation. Tyler went above and beyond what I could have imagined! From getting our flights and booking us our transportation from the airport to a fabulous hotel just a couple miles from our cruise port. Such an awesome experience and look forward to planning out next vacation with him! Wish we had more vacation time so we could book another right now!! We didn't want to come home!! 

  • Nicki C.

    Tyler did a fantastic job booking our Mediterranean Cruise with an extension in Rome after! He went above and beyond and made sure all the details were covered.

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75 219.252.4228
198 West State Road 130
Valparaiso, Indiana 46385


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